SHIPPING AND PROCESSING
How long will my order take to get to me?
Thank you for shopping with us! Your order will take 3-5 business days to process and an additional 3 to get to you once shipped. We use USPS to ship our orders so that means that national holidays will affect shipping and processing times.
I ordered a custom piece, how long will it take to be shipped?
With custom pieces, the processing and shipping times are extended. This process can take anywhere between 3-5 weeks depending on the size of your order.
Three to five WEEKS?? Why does it take so long?
We here at Jewelz by Jam want to ensure that you get the highest quality customized jewelry possible. During the first week after your order is placed, we render the first design and make sure that there are no spelling errors. Weeks 2-4 your piece is laser cut and shipped to our warehouse. Once we receive your piece, we do yet another quality check and ship out your Jewelz.
Will I be updated on the status of my custom order?
Yes! Once your order is placed, you will receive a confirmation email. When ordering a custom piece, you will get an email each time your order moves into a different phase of our processing routine. YOU MUST CHECK YOUR EMAIL YOU USED TO PLACE YOUR ORDER! It will appear in your inbox with your order number in the subject line. Alternately, you can create an account and log in to our site to check the status of your order without the hassle of searching your inbox.